FAQ
General Information
Q: What types of sanitary ware products do you manufacture?
A: We manufacture a wide range of sanitary ware products including kitchen faucets, basin faucets, shower and bathroom accessories. We also offer customized solutions through our OEM/ODM services.
Q: Where is your factory located?
A: Our factory is located in Houxi Changyan Development Zone, Shuikou Town, Kaiping City, China. We have state-of-the-art facilities that adhere to international standards. We fully welcome you to visit our factory.
Product Information
Q: What materials are your products made from?
A: Our products are made from high-quality 304 stainless steel, ensuring durability and longevity.
Q: There are too many similar styles, how do I choose?
A: Just let us know what specific requirements you have, such as the usage scenario of the product, external feature, finish or color, your budget price range, etc. We will recommend the suitable styles for you in 24 hours.
Q: Can we get some samples for test?
A: Sure, samples are available depending on different orders free or charged. Samples of shipping freight are charged by the client.
Q: Do you offer eco-friendly products?
A: Yes, we offer a range of eco-friendly products designed to reduce water consumption and promote sustainability.
OEM Services
Q: Do you support OEM services?
A: Yes, we provide OEM services and can customize products according to your specifications, including branding, packaging, and design modifications.
Q: What is the minimum order quantity (MOQ) for OEM services?
A: The MOQ for our OEM services varies depending on the product. Please get in touch with our sales team for specific details.
Shipping and Delivery
Q: What are your shipping options?
A: We offer various shipping options including sea freight, air freight, and express courier services. Shipping costs and delivery times vary depending on the destination.
Q: Can you ship internationally?
A: Yes, we ship our products to customers worldwide.
Payment and Pricing
Q: What payment methods do you accept?
A: We accept various payment methods including Bank Transfers, PayPal, and Western Union.
Q: Do you offer discounts for bulk orders?
A: Yes, we offer competitive pricing and discounts for bulk orders. Please get in touch with our sales team for more information.
Installation and Maintenance
Q: Do you provide installation guides for your products?
A: Yes, we provide detailed installation guides and manuals with our products. You can also find them on our website.
Q: How should I maintain my sanitary ware products?
A: Regular cleaning with mild soap and water is recommended. Avoid using abrasive cleaners to maintain the finish and quality of the products.